A ‘technical issue’ has left countless British Airways passengers stuck in airports.
Many people in the US have been hit by big delays, while others have reported their flights being impacted in Canada, Mexico and the Caribbean.
Some reported waits of up to five hours at John F. Kennedy International Airport overnight.
Angry travellers have taken to Twitter to blast the ‘abysmal’ lack of communication from the airline.
Actress Liz Hurley is among thousands impacted and said she had been ‘stranded at Antigua airport with no food or water, taxis or hotels offered yet’.
BA has blamed ‘a technical issue with our third-party flight planning supplier’.
A statement said bosses are ‘urgently’ investigating the issue and apologised for the ‘disruption to our customers’ journey’.
The airline added that staff are ‘keeping customers up to date and providing them with refreshments’.
But customer Charlie Scott wrote to BA on Twitter saying: ‘What’s going on with your flights worldwide?
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‘Apparently the 8.10pm from JFK to London is “on time” but I’m sat in JFK and it’s 9.34pm and there has been zero communication from anyone. Abysmal experience and customer service.’
Another passenger named Nick D Higgs said: ’I’ve never experienced anything like this. The lack of a professional communication strategy and contingency planning has exposed British Airways as incompetent.’
‘BA didn’t even offer us a bottle of water while waiting for more than 3 hours’, Edgar Jauregui added.
But another passenger named Gabriella praised staff for their work as she took off 4.5 hours late.
She said: ’4.5 hours after our scheduled departure, we’re FINALLY leaving JFK! Big thanks to everyone at @British_Airways and @lufthansa who worked during the night to fix the systems issue, to the BA staff at JFK who stayed on way beyond home time, and to the BA116 crew who waited for us!’
The statement from BA read: ‘Our flights due to depart the USA tonight are currently delayed due to a technical issue with our third-party flight planning supplier, which we are urgently investigating.
‘We’re sorry for any disruption this will cause to our customers’ plans, our aim is for these flights to depart as quickly as possible.’
BA added said the technical issues do not affect any current departed flights.
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