SOME old Amazon Kindles will start to lose their internet access in December.
Amazon has warned US users via email that Kindles with built in 2G and 3G will lose some of their abilities this year.
Some old Kindles will stop working properly this year[/caption]
It seems UK users of similar Kindles don’t need to worry just yet.
However, communication network companies in the US will be transitioning support from older 2G and 3G tech to newer 4G and 5G networks.
For older Kindles that don’t have WiFi, this means they eventually won’t be able to connect to the internet and therefore can’t download new content.
Amazon informed affected users via an email which stressed that content already on the Kindles will remain there.
The problem is that users won’t be able to download more books or their Kindle may only access the internet when WiFi is avaliable.
Devices like the Kindle 1st and 2nd generation and the Kindle DX 2nd generation rely on 2G and 3G and don’t have the ability to connect to WiFi.
This means US users of these devices will no longer be able to use them to their full ability at the end of this year.
How to get compensation
If you are one of the Kindle customers affected by these changes, you should have received an email from Amazon.
Amazon has offered customers coupons and credits.
You could get up to $70 off a Kindle Paperwhite or Kindle Oasis.
There’s also a chance to get $25 in e-book credits.
Head over to Amazon’s support page to check if your Kindle is affected and whether you’re eligible for compensation.
We have reached out to Amazon for comment.
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